Read e-book Words That Work In Business - A Practical Guide to Effective Communication in the Workplace

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Aug 07, Candida Stamp rated it it was amazing Shelves: non-fiction. This book is really good. It gives a different perspective on NVC while still following the same structure. I learned a lot from it that will be very useful in my job and my life in general.

Employee / Organizational Communications

It was very easy to read and I loved the practice exercises. Jul 29, Devon rated it it was amazing. Oct 11, David rated it it was amazing. An excellent description of Nonviolent Communication, and in particular on how to learn it and use it in the workplace.

Feb 08, Josh marked it as abandoned. Dec 23, Cp rated it it was amazing. Great guidance on how to start applying NVC principles at work.


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Great quick read. Top take aways: Self empathy helps observing the situation and distinguishing that from our judgment of it which allows us to understand what need was not being met.

Employee / Organizational Communications | Institute for Public Relations

Work on Observations instead of judgements, Feelings instead of evaluations masquerading as feelings, Needs vs strategies, and Requests instead of demands. Communication skills are among the most in-demand skills for employers. Source: LinkedIn research. You will need to request information, discuss problems, give instructions, work in teams, interact with colleagues and clients. If you are to achieve co-operation and effective teamwork, good human relations skills are essential.

What is Kobo Super Points?

Also, as the workplace is also becoming more global, there are many factors to consider if you are to communicate well in such a diverse environment. Being able to deliver messages clearly and understand other people means work can be completed more effectively and to the benefit of the company as a whole. Employers want staff who can think for themselves, use initiative and solve problems, staff who are interested in the long-term success of the company.


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  • If you are to be seen as a valued member of the organisation, it is important not just to be able to do your job well, but also to communicate your thoughts on how the processes and products or services can be improved. It is natural to feel some nerves when speaking to superiors or to clients.

    Communication

    Communication skills training will help you learn how best to communicate effectively in a wide range of situations, and how to be direct in order to get the most out of your dealings with others. Customers desire nothing more than to be understood by a company and they wish to feel like they are being heard and listened to. This is a particularly important point if your business involves a large amount of contact with customers, either face-to-face or over the phone.

    Executive Summary

    Communication skills have played an important part of your existing knowledge and beliefs. You learn to speak in public by first having conversations, then by answering questions and then by expressing your opinions.

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    You learn to write by first learning to read, then by writing and learning to think critically. Good communication skills help you absorb information and express your ideas in a clear, concise and meaningful way to other people. You want to make a good first impression on your friends and family, instructors, and employer. They all want you to convey a positive image, as it reflects on them.

    In your career, you will represent your business or company in spoken and written form.

    Your professionalism and attention to detail will reflect positively on you and set you up for success. Here is a useful mnemonic to remember the benefits you and your organisation can achieve from effective communication:.

    Read more about these methods here: Methods of Communication. When we communicate verbally, it involves not only speaking, but also requires non-verbal communication skills — listening, eye contact and body language. Also, delivering too much information can be as counter-productive as delivering too little. How we communicate is dependent on the context of the situation too.

    A different approach is needed for different situations in order for the information to be meaningful to the listener. Body language needs to be in line with the verbal content. Eye contact between speaker and listener is important too. If a speaker actively seeks out eye contact when talking, he or she is judged to be more believable, confident and competent. However, too much eye contact can make the listener feel uncomfortable, or think the speaker rude, hostile and condescending; and too little eye contact can make the listener think that the speaker is uneasy, unsure or insincere.

    How much eye contact is considered appropriate though will always depend on the situation, the setting, cultural expectations , gender, and personality types.